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Website support and maintenance: your site keeps working, with no outages and no lost leads

Updates, backups, monitoring and edits on a schedule. You pay by the hour on subscription and see exactly what was done in the report.

  • The site went down and a customer told you
  • Everything broke after an update
  • Nobody has looked after the site for ages

A watch mechanism under a loupe: this is how we look at a website from the inside

A watch mechanism: gears, a mainspring and ruby jewels

Move the loupe over the mechanism

Six jobs that keep a website running

Six ongoing website maintenance jobs: backups, updates, monitoring, security, speed and edits. Click a gear to see what we do, how often and what you will see in the report.

Backups

What we do
We copy the files and the database so the site can be brought back to a working state.
How often
Once a month by default. It can be more often: then we fix the frequency in the contract.
What you see
In the report: when the copy was made and what it contains.

Updates

What we do
We update the CMS, plugins and libraries and check that the site still works afterwards.
How often
On a schedule agreed in the contract.
What you see
In the report: what was updated and the result of the check.

Monitoring

What we do
We watch that the site opens and responds fast, and that the domain and the certificate have not expired.
How often
Automatic checks, response terms set in the contract.
What you see
In the report: how long the site was available and what happened if there was an outage.

Security

What we do
We check access, permissions and suspicious files and close the vulnerabilities we find.
How often
On a schedule agreed in the contract.
What you see
In the report: what we found and what we closed.

Speed

What we do
We watch how pages load and remove the excess: heavy images, scripts, stale cache.
How often
On a schedule agreed in the contract.
What you see
In the report: speed measurements before and after.

Edits and tweaks

What we do
Small tasks: texts, news, new products, blocks, forms, minor improvements.
How often
On your request, from the hours included in the plan.
What you see
In the report: the list of tasks and the hours spent.

A month, week by week

A website cannot be maintained blindly, so every month follows a routine. Choose a week.

A dark enamel watch dial in a brass rim

Week 1: Inspection

  • We check that the site opens and responds fast
  • We go through the error log
  • We make a backup

Week 2: Updates

  • We update the system, plugins and libraries
  • We check the main pages and forms after the update
  • If something broke, we roll back to the previous state

Week 3: Security and speed

  • We check access, permissions and suspicious files
  • We close the vulnerabilities we find
  • We trim whatever slows pages down

Week 4: Edits and report

  • We do the tasks within the hours of your plan
  • We prepare a report: what we did and what we found
  • We suggest what is worth improving next

This is the default order. We fix the exact schedule in the contract.

Want this routine for your site?

If the site goes down

A site can fail because of hosting, an update or someone else's script. What matters is how fast people find out and what happens next.

The site works again

We pick up a monitoring alert right away. The response terms are written into the contract.

Urgent tasks outside the plan that cannot wait for a working day are done at night and on weekends at triple the hourly rate (×3). We agree this in advance so that no time is lost on approvals when it matters. If such cases are regular for you, we arrange on-call cover in the contract: terms and price depend on the project and the number of hours.

  1. 1Monitoring sees the failure
  2. 2We receive the alert
  3. 3We find the cause
  4. 4We fix it and tell you what happened

A sample report

Every month you get a detailed report by item and date: what was done, what it looked like before and after (with proof where applicable), how much time each job took and the result. At the end there is a plan for the next month and our recommendations, if there is something to improve.

Monthly report

Site example.com, Standard plan

What was done

  1. 03.11 · Backup1 h The copy is saved, its size and content are recorded.Proof: a confirmation file
  2. 07.11 · Updates3 h Outdated updates: 6 before, 0 after.Proof: the list of what was updated
  3. 12.11 · Home page speed4 h Load time: 2.4 s before, 1.6 s after.Proof: measurements before and after
  4. 18.11 · Security2 h Found 2, closed 2.Proof: the check log
  5. 24.11 · Requested edits6 h 3 tasks done: the contact form, texts, a banner.

Total for the month16 of 30

Plan for the next month

  • Update the catalog extensions
  • Compress the images in the catalog
  • Check restoring from a backup

Recommendations

Site example.com, Standard plan

  1. Replace the outdated contact formEstimate: 3 hReason: the form runs on an outdated library and may stop sending requests.
  2. Move the site to a faster hosting planEstimate: 2 hReason: at peak hours pages respond slower than they should.
  3. Update the themeEstimate: 5 hReason: the theme developer has not released updates for a long time, which is a security risk.
  • What was done and whenEvery job with a date, the time spent and the result.
  • Before and afterNumbers before and after with proof where applicable: measurements, lists, screenshots.
  • Plan and recommendationsA plan for the next month and suggestions for improvement. Whether to do them is up to you.

A sample: the site and the data are illustrative.

What level of support does your website need?

Answer five questions and the gears will show how many hours a month you need and which plan fits. You can switch between the plans.

What kind of site
How often it changes
Do you need to add news, articles or products regularly?
What you risk if it is down
How many pages it has

The calculation needs JavaScript.

You need about

7.5 h a month

Plan

Switch between plans and see what each one includes.

Basic 8 h

$216 a month · $27 per hour

What the plan includes≈ hours a month
  • Backups always— Once a month by default, more often if you need: we fix it in the contract.
  • Monitoring: availability, domain and certificate always— Constantly: automatic checks and an alert to us.
  • Security updates and checks always— On a schedule; we close the vulnerabilities we find.
  • Reports and contact with the project manager always— A detailed report by date and consulting on the site, at least an hour a month.
  • System, plugin and library updates within plan hours— Within the plan hours, on a schedule from the contract appendix.
  • Adding news, articles and products optional—
  • Scheduled improvement work optional— Speed, usability, fixes from the report.
  • Edits and tweaks optional—
  • Response to an outageRight away during working hours. Urgent work at night and on weekends: triple the hourly rate (×3).

Plan bonuses

The basic work is always included, the other hours go to updates and whatever your project needs. The hours per function are approximate: the exact split depends on the project. We record the scope and hours in an appendix to the contract.

This is an estimate. We record the exact scope and hours in an appendix to the contract. An hour costs $27 on subscription ($30 less a 10% discount), contract from three months.

Maintenance plans

An hour on subscription costs $27. The more hours in the plan, the more we can do.

  • Mini · 4 h a month

    4 h a month

    $108 a month · $27 per hour

    • Scheduled work: backups, updates, monitoring, security, speed
    • Edits and tweaks from the plan hours
    • A report at the end of the month

  • Basic · 8 h a month

    8 h a month

    $216 a month · $27 per hour

    • Scheduled work: backups, updates, monitoring, security, speed
    • Edits and tweaks from the plan hours
    • A report at the end of the month

  • Plus · 10 h a month

    10 h a month

    $270 a month · $27 per hour

    • Scheduled work: backups, updates, monitoring, security, speed
    • Edits and tweaks from the plan hours
    • A report at the end of the month
    • A backup restore check once a quarter

  • Small · 15 h a month

    15 h a month

    $405 a month · $27 per hour

    • Scheduled work: backups, updates, monitoring, security, speed
    • Edits and tweaks from the plan hours
    • A report at the end of the month
    • A backup restore check once a quarter
    • A quarterly speed review

  • Standard · 30 h a month

    30 h a month

    $810 a month · $27 per hour

    • Scheduled work: backups, updates, monitoring, security, speed
    • Edits and tweaks from the plan hours
    • A report at the end of the month
    • A backup restore check once a quarter
    • A quarterly speed review
    • An hour of consulting a month
    • Priority in the task queue

  • Growth · 50 h a month

    50 h a month

    $1350 a month · $27 per hour

    • Scheduled work: backups, updates, monitoring, security, speed
    • Edits and tweaks from the plan hours
    • A report at the end of the month
    • A backup restore check once a quarter
    • A quarterly speed review
    • An hour of consulting a month
    • Priority in the task queue

The minimum contract term is three months. We record the scope and hours in an appendix to the contract.

Urgent tasks and tasks outside working hours are billed at triple the hourly rate (×3).

Hours and what is beyond the plan

Edits come out of the plan hours. Move the slider and see what the month costs if you needed more or fewer hours.

Plan
In the plan
15 h
Spent
18 h
Beyond the plan
3 h = $81
Total for the month
$486

We will choose a plan for your workload.

The keys to the workshop

The site is yours, and everything connected to it stays yours. Click a key.

A bunch of brass keys

Access

Access to the site, hosting and accounts stays with you. We work under a separate account that you can revoke at any moment.

Domain and hosting

The domain and the hosting are registered to you. If the site already runs on your hosting, we work there.

Contract

The minimum contract term is three months, then month by month. The scheduled work and the plan hours are written into the contract.

Leaving

You can end the service on the terms of the contract. We hand over the access, a backup and a description of the work done.

What we don't do

The market promises what cannot be delivered.We don't.Click a card.

  • A broken mainspring
  • A cracked ruby jewel
  • A rusty key
  • A corroded gear
  • Broken watch glass

We write the terms into the contract before the work starts.

The first 14 days

How we start working on your site without disrupting it. Choose a day.

Day 1: Getting to know you

  • We sign the contract and agree the scope of the scheduled work
  • We get access to the site and the hosting
  • We make a backup before any work starts

Day 7: Inspection

  • We check speed, errors, security and outdated updates
  • We set up monitoring
  • We draw up a list of what to fix first

Day 14: First report

  • We close the most important items on the list
  • We send the first report: what we found and what we did
  • We agree the schedule for the coming months

From you: access and a contact person who makes decisions about the site.

What we maintain

We work with any platform and with custom-built sites. Each has its own weak points. Choose a platform and see what we look at.

WordPress

What we look at

Plugins and themes: updates and conflicts between them. Core security and login protection.

Bitrix

What we look at

Core and module updates, license expiry. Cache, speed and database load.

Joomla

What we look at

Extensions and their versions, moving off old versions. Security and backups.

Laravel, Vue, React

What we look at

Dependencies and their vulnerabilities, the build and the environment. Queues, logs and cache.

Python

What we look at

Language and library versions, the environment. Services, logs and background tasks.

Custom-built sites

What we look at

We go through the code and the access and, if needed, document how the site works. Then we maintain it as usual.

Online stores

What we look at

The cart, payments and orders. Speed and headroom in the busy season, backups of orders.

Your platform is not on the list? We work with it too: after an inspection we will tell you what matters in it.

We also work with: Bitrix24, Drupal, MODX, DLE, UMI.CMS, NetCat, TYPO3, Tilda, Wix, Webflow, OpenCart, WooCommerce, Shopify, Magento, PrestaShop, PHP, JavaScript, TypeScript, Node.js, Java, C# and .NET, Go, Ruby on Rails, Symfony, Yii, CodeIgniter, Django, Flask, Angular, Next.js, Nuxt, jQuery, Bootstrap, MySQL and MariaDB, PostgreSQL, MS SQL, MongoDB, Redis, Nginx, Apache, Docker, PHP 4 and 5, ASP Classic, Perl and CGI, Flash and ActionScript, Delphi for the web, Visual Basic, Joomla 1.5 and 2.5, osCommerce and many others.

Name your platform and we will tell you what we look at first.

Team

Who looks after your site

A team works on your site: developers, a designer, marketers and a project manager. The manager answers you, tracks the hours and sends the report.

If something goes wrong, you will hear it from the manager: with the cause and a plan to fix it.

  • Stanislav, CEO

    Stanislav

    CEO

    15.8+ years in IT: development, design, marketing

  • Maria, project manager

    Maria

    Project manager

    Takes care of you and your project as if it were their own: keeps things in order and adds warmth to every message

  • Pavel, backend developer

    Pavel

    Backend developer

    Solves hard server-side tasks and finds their way around other people's code

  • Dasha, QA engineer

    Dasha

    QA engineer

    Tests changes before the release: browsers, phones, forms

  • Sveta, frontend developer

    Sveta

    Frontend developer

    Makes interfaces fast and convenient on any device

  • Zakhar, full-stack developer

    Zakhar

    Full-stack developer

    Takes tasks end to end: from the interface to the server and the database

  • Anna, content manager

    Anna

    Content manager

    Fills and updates the site and keeps the texts and pages in order

  • Kirill, team lead

    Kirill

    Team lead

    Leads complex tasks and makes sure everything is done to the specification and on time

Tell us about your site: the project manager will contact you.

What clients say

Client reviews of the agency's work.

  • We express our gratitude for the high-quality development of the site's advertising and its upgrade. All deadlines were met. Questions that came up along the way were resolved on the go, without any problems.

    A. A. KhamenDeputy General Director, Woodcraft LLC

  • Navigation on the site is intuitive, and the pages load instantly on mobile and in the browser. Special thanks to Stanislav Voloshin for his very careful attention to detail and control of deadlines. Within the agreed time we reached the Top 10 in Google and Yandex for our key queries.

    Kirill ZhukovskyDirector, “Otopitelny Standart” LLC

  • Our company has worked with Voloshin IT Agency since 2016. We later continued the cooperation on SEO promotion and support of corizza.by. We appreciate the response to any request in “ambulance” mode.

    A. S. MakalManager, “DesyatkaBug” LLC (Corizza)

  • Technical support of the project has always been at the highest level. The request system that was set up lets our medical registrars book patients into a single electronic log. For the name of the medical center the site is in the Top 10 and keeps rising in the results.

    A. V. AkulovDirector, “Med-Praktika” LLC

  • Our site has a catalog of more than 500 product items and works in 4 languages. Despite the large amount of work, the delivery deadlines were not missed. We are confident in the high professionalism of your team.

    M. N. BugaevHead of Marketing, Brest Meat Processing Plant (OJSC)

  • We ordered a turnkey service, from design and writing the content to setting up contextual advertising in Yandex. The site loads instantly in the browser and on mobile, and all the features work well. We continue the cooperation on SEO optimization.

    V. N. LuzhinskySole proprietor, pol360.by

  • The necessary information is provided on time, and reports are explained clearly, in plain language. But the most important factor for me is the attitude toward the client. They always understand and wait for payment if we have any problems on our side.

    Ekaterina LashkevichSole proprietor, Bayu.by

  • The high-quality management of the advertising campaign and the proposals for improving and developing it convinced me of the high professionalism of the staff. During our cooperation the results improved significantly.

    Sergey MikhailovSole proprietor, lafet-pricep.by

  • We want to note the high professionalism and mobility of the staff, the individual approach and quick decisions on every order. Through its work the company has significantly improved the workflow of our enterprise.

    STOPGOBelagroservis branch, used auto parts store

  • Very pleased with the cooperation, the result exceeded my expectations!

    Sergey MikhailyukDirector, MANHARD

Questions and answers

What people usually ask about maintenance

How much does maintenance cost per month?

Plans are counted in hours: from 4 hours ($108) to 50 hours ($1,350) a month. An hour on subscription costs $27: that is $30 with a 10% discount. The calculator above helps you estimate how many hours you need.

What if the hours are not enough?

Work beyond the plan is billed at the same rate, $27 an hour, under the contract. We agree it before the work starts.

What is included in the plan hours?

The basic work is always included: backups, monitoring, security checks and the report. The other hours go to updates and, if you want, to news and products, scheduled improvements and tweaks. We record the scope and hours in an appendix to the contract.

Are there any hidden fees?

The hourly rate and what each plan includes are stated upfront. The hosting and the domain are registered to you and paid by you.

Which platforms do you maintain?

Any: WordPress, Bitrix, Joomla, Laravel, Vue, React, Python, custom-built sites and online stores. If your platform is not on the list, after an inspection we will tell you what matters in it.

How fast do you react if the site goes down?

During working hours we pick up a monitoring alert right away. Urgent tasks outside the plan that must be done at night or on weekends are billed at triple the hourly rate (×3). If such cases are regular, we arrange on-call cover in the contract: terms and price depend on the project and the number of hours.

What do I get in the report?

The numbers (availability, speed, the number of updates and backups), a list of the work done with hours and suggestions on what to improve next. A sample is shown above.

How often are backups made?

Once a month by default. It can be more often: then we fix the frequency in the contract.

What is the contract term?

The minimum term is three months. After that the service continues month by month, and you can end it on the terms of the contract.

What access do you need?

Access to the site and the hosting, and a contact person who makes decisions about the site. We work under a separate account that you can revoke at any moment.

Who owns the access, the domain and the hosting?

You do. The domain and the hosting are registered to you. We don't hold the site hostage or lock you in.

What do I get if I decide to end the service?

The access, a backup and a description of the work done. The notice period and the other terms are written in the contract.

Did not find the answer to your question?

Maintenance and support

Your website, looked after

Tell us about your site and we will choose an hours plan and say which scheduled work it needs.

  • We record the scope of work in an appendix to the contract
  • The minimum contract term is three months
  • An hour on subscription is $27
  • 15+ years in IT
  • 300+ clients
  • 45+ specialists

Tell us about your task

A manager will contact you, clarify the details and give you a timeline and a price. The estimate is free. Only your phone number and consent to data processing are required.